2026-03-06T11:40:40Z https://chuo-u.repo.nii.ac.jp/oai

oai:chuo-u.repo.nii.ac.jp:02002120 2025-03-04T04:25:43Z 442:1737942804015

DX 時代におけるプロセス・イノベーション : デザイン思考による双面性BPM の実現可能性 Process Innovation in the DX Era : The Realizability of Ambidextrous BPM Using Design Thinking 遠山,曉 トオヤマ,アキラ TOHYAMA,Akira この資料の著作権は、資料の著作者または学校法人中央大学に帰属します。著作権法が定める私的利用・引用を超える使用を希望される場合には、掲載誌発行部局へお問い合わせください。 BPM（Business Process Management） ACM（Adaptive Case Management） 双面性BPM ソーシャル・ソフトウェア デザイン思考 オープン・イノベーション SDL（Service Dominant Logic） バリュー・コンストレーション 活用型 BPM 探索型 BPM アウトサイドイン・アプローチ インサイドアウト・アプローチ application/pdf It is generally said that business process innovation based on BPM ideas stalled in the 1990s. However, with the advent of the DX era and the remarkable development of social software and cloud services, BPM has once again been studied as an ambidextrous BPM consisting of exploitation and exploration BPM, as if inspired by research on organizational ambidexterity. This paper clarifies the theoretical basis of BPM reconstruction, and also clarifies the contradictions and problems of those studies through a literature review of studies on ambidextrous BPM. In particular, it reveals the contradiction in the perception that exploitative BPM and exploratory BPM are interdependent or complementary, and the problem in the perception that design thinking is an enabler for the balancing and integration of both BPM. Finally, an ambidextrous BPM framework is presented as a superimposed structure of both BPMs. This model can be expected to overcome these contradictions and problems. 企業研究所 2024-08-31 jpn departmental bulletin paper VoR https://chuo-u.repo.nii.ac.jp/records/2002120 1347-9938 企業研究 45 29 58 https://chuo-u.repo.nii.ac.jp/record/2002120/files/1347-9938_45_02.pdf 1.1 MB